Testimonials
We are proud of the fact that we have never failed to turn around a home and our testimonials are evidence of this. We have always improved on the CQC ratings of the care homes we work with, whether that’s taking them from “inadequate” to “requires improvement” or from there to “good” or “outstanding”. Here are some of the testimonials we have received about our staff and services.
Fulcrum Care has been an exceptional support to our care home, providing expert guidance and hands-on assistance exactly when we needed it most. The personal attendance of their consultants on-site, combined with their immediate response to calls and emails, has made a real difference in ensuring we stay on top of evolving requirements.
We were introduced to Fulcrum Care during a challenging period when we were struggling to navigate the latest documentation requirements imposed by our local commissioning team under a new inspector. Fulcrum’s team stepped in with the knowledge and expertise to ensure all our requirements were met efficiently and effectively. Their professional and proactive approach gave us much-needed clarity and confidence.
Their service is reliable, responsive, and incredibly valuable for care providers needing expert support. We highly recommend Fulcrum Care to any organisation looking to enhance compliance and operational standards in the care sector.
Care Home Manager
Leading Care Home in Coventry
Fulcrum Care’s expertise in working with CQC regulations has been invaluable to us. Their in-depth knowledge and structured approach provided reassurance throughout the process, ensuring that all work was completed efficiently and within the necessary timeframes.
Their team is highly professional, responsive, and committed to achieving positive outcomes, making what could be a complex process much more seamless. Fulcrum Care’s ability to adhere to business working timeframes while delivering high-quality support has been truly beneficial.
I highly recommend Fulcrum Care to any organisation looking for expert guidance in CQC registration and compliance.
Sarabjit Ahluwalia
Director at Reliant Care Limited
Fulcrum Care has been an invaluable partner in strengthening our internal inspection and governance systems. Their impartial validation provided us with the confidence and assurance that we are meeting the highest standards of care and compliance. The team’s expertise and professionalism were evident throughout the process, and their insights have been incredibly beneficial.
From the outset, Fulcrum Care took the time to understand our specific needs and provided clear, constructive feedback that reinforced our internal processes. Their thorough approach and attention to detail helped us refine our practices, ensuring we continue to provide high-quality care. The team was always approachable, responsive, and highly knowledgeable, making the entire experience seamless and reassuring.
As a leading provider of housing and care for older people in England, we rely on trusted experts to help us maintain and exceed regulatory standards. Fulcrum Care has proven to be a vital resource in this process, and we would highly recommend their services to other care providers seeking expert guidance and support
Leading Provider of Housing and Care for Older People in England
Fulcrum Care provides a brilliant service, with experienced and knowledgeable consultants who offer invaluable support. Their open-door approach means guidance and advice are always available, no matter the situation. This level of accessibility and willingness to assist has been particularly reassuring, ensuring we feel supported at all times.
Our experiences with Fulcrum have been both educational and insightful, helping us strengthen our compliance and operational standards. The team’s expertise has been instrumental in enhancing our internal processes, and their constructive feedback has made a tangible difference.
As a provider committed to empowering individuals with learning disabilities and autism, ensuring the highest quality of care and support is our priority. Fulcrum Care has played a valuable role in helping us refine our services and continue delivering care that improves the mental, physical, and emotional well-being of those we support.
We highly recommend Fulcrum Care to any organisation looking for expert guidance in the care sector
Supported Living Care Provider
At Morven, we required specialist, hands-on consultancy support to make the additional 22 beds that we developed fully operational and CQC-compliant. After Fulcrum stepped in, all CQC compliance issues were resolved and the home became fully operational. We now have a smooth-running care home with 40 beds. More importantly though, Fulcrum’s improvements helped us to build a professional team as well as improve our CQC rating that resulted in an increase to our occupancy, thus releasing the financial pressure that was such a concern to us and to our backers.
Dr C Vivekananda
Director, Morven House
Trish, the Fulcrum Care consultant assigned, stepped into the Home Manager position during a transitional period of management at our nursing dementia home. I was extremely impressed with her commitment, passion and ability to deliver results in the three months that she was here. I have personally worked with six managers and can safely say she was the best manager that I have worked with.
Nursing Home Operator
Berkshire
The support and guidance provided by the Fulcrum team has been invaluable to my care home of 50+ bedrooms, during a time in which the home was failing due to its previous poor management practices. Trisha and Tony have speedily instilled confidence in the home’s key external stakeholders: CQC and the Local Authority. This has been evident during meetings with those organisations and Multi-Disciplinary Teams, including Safeguarding, DOLS and Contracts Monitoring amongst others. This has been possible due to the extensive knowledge and experience of Fulcrum, which extends to encouraging and supporting the various staff teams within the home and also me, the provider. Significant regulatory improvements have been made in a very short space of time and I look forward to seeing continuous enhancements during our long-term relationship.
Nursing Home Operator
Yorkshire
We engaged Fulcrum to support with improving regulatory compliance at the home. The Fulcrum team has worked on this project with resolution, expertise and determination, sometimes overcoming opposition from staff. The Fulcrum team has been patiently explaining their actions to staff as well as the provider. They have been winning the staff over to work with them to make this project a success. The Trustees are now very pleased with what they can see as real forward movement towards better regulatory compliance and improved quality of care. The time and money we have invested with Fulcrum – more than planned – is testament to how much we value the work, dedication and advice from the Fulcrum Team.
Philip Osman
Interim Managing Director, Rusthall Lodge Nursing Home
We engaged Fulcrum Care to provide an impartial review of our internal inspection and governance systems, and the results exceeded our expectations. Their mock inspection service offered a detailed and unbiased evaluation of our processes.
The team at Fulcrum Care brought a wealth of expertise and professionalism to the task. They carried out a meticulous review of our key documents, including policies, procedures, and training records, ensuring these aligned with CQC standards. Their feedback was both constructive and practical, helping us identify areas where we were excelling and offering clear recommendations for improvement.
One of the most impactful aspects of the service was the validation of our governance systems. Fulcrum Care didn’t just highlight potential issues—they also gave us the assurance that we’re on the right track and provided tailored advice to enhance our practices further.
The mock inspections not only reassured us of our compliance but also gave us actionable insights to strengthen our systems even further. We would wholeheartedly recommend Fulcrum Care to any organisation committed to achieving the highest standards of quality and care.
Cath Holmes
Director of Care Quality at Anchor
We have been very satisfied with the services provided by Fulcrum Care. Their mock inspections have been invaluable to our organisation, offering a fresh, external, and objective perspective on how well our services align with CQC regulations.
The knowledge, experience, and professional manner of Fulcrum’s inspectors and consultants have been particularly valuable. They have provided expert advice and guidance, helping our managers refine their service improvement plans and ensure compliance with industry standards.
The Fulcrum team has been an absolute pleasure to work with, and their support has been exemplary. We look forward to continuing our partnership with them and highly recommend their services to others.
Jon Stanley
CHD Living
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